We will notify you via SMS when your address expires. During this time, your
address will still be active.
Your MPost address is attached to a particular post office in the country.
When your mail or parcels reaches the post office, you will receive an
instant SMS notification . You can then go pick your items from the
post office your address is registered to.
-Through our USSD CODE *631# and choose option 1 (Register).Follow the steps provided until a payment of KES 2,050 is made to eCitizen.
-Through our Website. Visit our website and use the register button to fill in your details. A payment prompt will be sent to complete registration to eCitizen.
• Ecommerce access- Shop and ship from Ecommerce Stores all over the world.
• Alerts: Receive SMS notifications when you receive parcels or letters.
• Accessibility : Access your address account anytime using USSD code or WhatsApp Bot.
• Tracking: You are able to track your parcels and mails.
Yes. Customers can update their details through our USSD CODE *631# and WhatsApp Bot 020 8000 631.
NO! Our system is designed to register one address per mobile number.
No! It is NOT a must that a customer should have a physical box (P.O. Box) to register for MPost. Those with a physical box have an option to link it to MPost alert services by dialing *631# or use our WhatsApp bot 020 8000 631
Yes, to Register for MPost, we charge a Yearly subscription of KES 2, 050
Thereafter, an annual renewal fee of KES 2,050 will be payable every 12 months.