Meet Joan Umani, our Chief Operations Officer.

I am the Chief Operations Officer of MPost. My day-to-day responsibilities include supervising the call centre team and logistics department, liaising with the Postal Corporation of Kenya regarding product training, acting as a liaison between staff and the management team, training new employees, developing new products, and conducting in-house and Postal Corporation of Kenya training.

My time working for MPost has been fantastic. Working at a tech firm was a new challenge for me; I had to transition from journalism/mass communication to business and learn how technology works, especially in the digital realm. So far, the experience has been incredible, although there have been a few hurdles, as with any profession. The most significant challenge I had was assisting the business in navigating the covid-19 epidemic.

Addressing, I believe,  has been one of the most significant barriers to African commerce and growth. MPost has been effective to address the issue of sharing addresses, which leads to lost belongings, and missed chances such as applying for employment or even gaining a seat in a university or college. We are now able to implement address verification thanks to MPost.

I am grateful for the chance to serve as Operations Manager at MPost. This has made me proactive in the sense that I now have a varied knowledge of digital progress, knowing how quickly technology is evolving, and being a part of that journey. I can now mail my things without difficulties through e-commerce platforms since I now have a valid virtual address due to MPOST.

As the layman put it, change is inevitable; businesses must adapt to meet changing needs and requirements. I can say that I joined MPost when I was much younger, handling social media accounts and that I am now the Chief Operations Officer. This represents the firm’s and the founder’s ideals; as the company grows, so should each individual who works at MPost.